Last Updated: October 10, 2026

1. Free Shipping

We offer free shipping on all orders placed through our website. No additional shipping charges will be applied at checkout.

2. Order Processing

Orders are processed after successful payment confirmation. Processing times may vary depending on order volume and product availability.

3. Delivery Time

Estimated delivery times may vary depending on the delivery location, courier service, and other factors. Customers will be informed of significant delays whenever possible.

4. Order Tracking

If tracking information is available, it will be shared with customers once their order has been dispatched.

5. Incorrect Address

Customers are responsible for providing accurate shipping information. Incorrect or incomplete addresses may cause delivery delays or failed deliveries.

6. Delayed or Lost Shipments

If your order is delayed, appears lost, or has not been delivered within the estimated timeframe, please contact us so we can investigate with the courier service.

7. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us with your order details and supporting photos so we can review the issue and assist you.

8. Delivery Restrictions

We may be unable to deliver to certain locations due to courier limitations or applicable laws and regulations.

9. Contact Us

For questions regarding shipping or delivery, please email us at projectsofvirtuegroup@gmail.com.

We reserve the right to update this policy at any time.